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Shipping fees are applicable to all orders in North America.

Shipping flat rate is $10 for U.S. Orders, and $5 for Canadian orders.

Free shipping is eligible for all orders $60 and above after sales and promotions (taxes not included).


For more information on shipping & handling, click here.

kaia naturals would like you to be completely satisfied with your purchase.

If the product you received is damaged or not exactly what you ordered, we will correct your order at no additional cost. Please submit a ticket with Customer Support at [email protected] and provide proof of purchase.

Please note that if you purchased an item from one of our retail partners, please contact them directly in order to issue a return or exchange.


For more information on returns & exchanges, click here.


Shipping Rates (United States & Canada)

Free Shipping on orders over $60 (before tax and after discounts) to United States and Canada. 

For orders below $60 to Canada and the U.S., see the table below for shipping rates:

Shipping DestinationStandard Shipping (5-10 days)Express Shipping (3-5 days)
United States$8.00$12.00 / Free for orders $60+
CanadaN/A$8.00 / Free for orders $60+
International N/A - Click to see our Store Locator

I live outside Canada and the United States. Is kaia naturals available internationally?

Currently, kaia naturals only ships to Canada and the United Sates. We are working to expand our international shipping capabilities and/or partner with additional international resellers. However, feel free to visit www.detoxmarket.com, or some of our other major retailers who many offer international shipping. For a full list of retailers, please click here.

When will my order ship?

Once you place your order, processing typically takes 2-3 business days. You will receive an email with tracking as soon as your order leaves our hands.

Please note that some processing delays can be expected due to COVID-19 impacts. 

How long will it take to receive my order?

Orders shipped to Canada will take 2-3 business days to arrive after they have been shipped.

Orders shipped to the U.S. will take up 5 business days  to arrive after they have been shipped.

Please note that shipping times can be delayed due to COVID-19 impacts and any unforeseen delays on the courier’s end. 

How can I follow up on my order?

If your order has already left our warehouse, you may contact Canada Post/UPS for updates on your order. If you can’t find support through your shipping provider, please contact our customer care team at [email protected].

My order shows delivered on the UPS/Canada Post website, but I can't find it anywhere. What should I do?

Send us an email at [email protected] and include your order number. Most packages do turn up in a day or two but after that we are happy to open a case with the carrier on your behalf.


kaia naturals would like you to be completely satisfied with your purchase and are pleased to offer a 30 day return or exchange with your unsatisfied purchase. Please contact [email protected] for assistance with exchanges and returns.

Please note that if you purchased an item from one of our retail partners, please contact them directly in order to issue a return or exchange.

Modifying an Order

We are unable to modify your order once payment is processed. This includes adding/removing promo codes and products. Should you require any updates, please contact [email protected] within 24 hours to cancel your order and place another one.

Please note we are unable to make any changes once the item is shipped.

Damaged or Defective Items

At kaia naturals, we stand behind the quality of our product. We absolutely replace items if they are defective or damaged. Send us an email at [email protected] with the nature of the defect, and a picture, and we will send a replacement to you straight away. No need to return the defect unless we request it. 

To complete your return, we require a receipt or proof of purchase. If you did not purchase your item through www.kaianaturals.com please contact the retailer you purchased through first. All purchases made through a different retailer are subject to their return policies.

Return Process

Once your return is received, it will be processed within 10 business days.

You will receive a confirmation email when your return has been processed.

Once your return has been processed, a refund may take 5-7 business days to appear on your account, depending on your bank or credit card issuer.